At UltraNet, customer satisfaction is our top priority. We strive to provide our customers with the highest quality products and an exceptional shopping experience. However, we understand that there might be instances when you need to return a product or request a refund. To ensure a smooth and hassle-free process, please review our detailed Refund and Return Policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:
a. The product must be in its original packaging, unopened, unused, and in the same condition you received it.
b. The return request must be submitted within 7 calendar days from the date of delivery.
c. The product must be accompanied by the original receipt or proof of purchase. Please note that certain types of products, such as software, digital content, and consumable items, are not eligible for returns.

2. Return Process

To initiate a return, please follow these steps: a. Contact our Customer Support team at [email address] or [phone number] to request a Return Merchandise Authorization (RMA) number. b. Securely pack the product in its original packaging, along with the original receipt or proof of purchase, and the RMA number provided by our Customer Support team. c. Ship the product to the designated return address provided by our Customer Support team. The customer is responsible for return shipping costs, unless the return is due to a damaged, defective, or incorrect product.

3. Refund Process

Once we receive the returned product and verify its eligibility, we will initiate a refund to your original payment method within 7 business days. Please note that the processing time for the refund to appear in your account may vary depending on your payment provider. In case of a damaged, defective, or incorrect product, UltraNet will also reimburse the return shipping costs upon receipt and verification of the product.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our Customer Support team within 48 hours of delivery. We will arrange for a replacement or refund, depending on your preference, and provide instructions for returning the product. In such cases, UltraNet will cover the return shipping costs.

5. Exchanges

If you wish to exchange a product for a different variant, size, or color, please contact our Customer Support team within 7 calendar days from the date of delivery. The product must meet the return eligibility criteria outlined above. Please note that the customer is responsible for return shipping costs, as well as any price difference between the original and replacement products.

6. Non-Refundable Items

Certain products are not eligible for returns or refunds, including but not limited to: a. Software and digital content b. Consumable items, such as batteries, ink cartridges, and paper c. Personalized or custom-made products d. Gift cards and vouchers e. Clearance or sale items

7. Exceptions

UltraNet reserves the right to refuse a return or refund if the product is found to be damaged due to misuse, mishandling, or tampering by the customer.

8. Customer Support

If you have any questions or concerns regarding our Refund and Return Policy, please do not hesitate to contact our Customer Support team at [email address] or [phone number]. Our UltraNet Advisory AI is also available to provide assistance and guidance.

By making a purchase on ultra.net.pk, you agree to our Refund and Return Policy. UltraNet reserves the right to update or modify this policy at any time without prior notice.